Job Description

Program Overview

Nationwide program dedicated to maintaining IT infrastructure operations across TSA. Contract supports all US airports and 30+ US Embassy/Consulates international sites across 30 different countries where TSA is present

About The Role

Join Our Mission-Driven Team as a Customer Technical Specialist –  On-site in Burbank, CA

Peraton is seeking a Customer Technical Specialists to join our team of qualified, diverse individuals. The ideal candidate will support our DHS customer at airports across the U.S. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. If you are a skilled Customer Technical Specialists looking to contribute to critical missions and work with a passionate team, we encourage you to apply. Be part of a team that is dedicated to making a difference in national security and public safety.

• The position requires on-site work at our Burbank, CA location. 
• Must be willing to Travel up to 25%.

Day to Day Work Responsibilities:

• Provide hands-on technical support for a wide range of IT and network systems including:

  • Cisco switches, fiber backbones, and network infrastructure

  • Desktops, laptops, tablets, printers, scanners, and peripherals

  • Communication equipment (VoIP phones, cell phones, VTC units)

  • Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks

• Troubleshoot and resolve hardware, software, and network issues both remotely and in-person.
• Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals.
• Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.
• Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
• Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.
• Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
• Deliver support with a professional presence — often directly assisting senior government personnel in high-profile environments.
• Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies.
• Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
• Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.

#TSAImpact

Qualifications

Basic Qualifications:

• Bachelor’s degree and 2 years’ experience or Associate’s degree and 4 years’ experience or HS diploma/equivalent and 6 years relevant experience
• U.S. Citizenship required; Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
• Must have experience with desk-side IT support.
• Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
• 4+ hours per day on your feet walking many times long distances through airport and offices to support customer equipment
• Ability to kneel, bend , reach to get under desks to connect/repair cabling and ability to connect patch cables from patch panel to network switch
• Ability to lift up to 40-50 pounds installing IT equipment
• Ability to push/pull carts transporting equipment

Preferred Qualifications:

• Relevant DHS focused experience
• A+ Certification
• Network+ Certification
• Cisco & Microsoft Certifications
• Ability to install Cisco switches and complex fiber backbone interconnectivity.
• Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
• Ability to communicate in a professional manner with senior executive government staff.
• Experience running and/or managing projects.
• Self-motivated and proactive – able to work independently with minimal supervision, identify opportunities and develop new ideas.
• Able to plan and prioritize team workload to ensure objectives are achieved on time.
• Experience working in a professional security environment balancing multiple tasks and prioritizing as required.
• Team Player – Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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