Job Description

Job Description and Duties

Under direction of an IT Supervisor II (IT Sup II), the IT Specialist I (IT Spec I) plays a key role in supporting and improving technology services for both internal staff and external clients of the California Department of Technology (CDT). Responsibilities include:

• Analyzing data and creating dashboards to track performance
• Driving continual service improvement (CSI) initiatives
• Conducting testing and quality assurance to ensure reliability
• Collaborating across service teams to coordinate efforts
• Managing and delivering services efficiently using IT Service Management (ITSM) tools and frameworks

Telework

Telework is available

Visa Sponsorship

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will find additional information about the job in the .

Working Conditions

CA Residency:

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

• The IT Spec I is required to work in a team environment, occasional overtime, weekends and  holidays as needed.  

Special Requirements

Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed state application (STD. 678) – For exam use only.

Please do NOT include your Social Security Number on any of the submitted documents.

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full question/prompt of the numbered items prior to your response. The SOQ header should include the Job Code #, your name, “Statement of Qualifications”. The SOQ should include specific examples of your education, training, and/or experience. Please include places of employment, pertinent dates and duties performed. Limit your SOQ to 2 pages, single-spaced, one-inch margin, and ten-point Arial font.

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.

1. Describe your professional experience in the information technology (IT) field, highlighting your involvement in service management practices.  Include examples of how you have contributed to improving IT services, processes, or performance over time.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in reporting, visualization, data analytics, Big Data and Business Intelligence tools.
• ITSM/ITIL certification and/or training. Experience working with ITSM/ITIL processes. ServiceNow experience is preferred.
• Experience in any business intelligence tools like Power BI, Tableau, Power Views, Power Query, Advanced Excel, VBA, and reporting tools.
• ServiceNow performance analytics experience is preferred.
• Ability to understand the vision to work as a team member on strategic initiatives, and implement/deploy the necessary actions to meet business objectives
• Must have strong, effective verbal and written communication skills, ability to communicate and work productively with supervisors, managers, staff, customers, and vendors in a professional manner. Strong analytical skills are needed.
• Knowledge of principles of public administration, organization, and management, IT systems equipment, software, and practices, analytical techniques and technical report writing.
• Ability to analyze information and situations, identify and solve problems, reason logically, draw valid conclusions, develop effective solutions, apply creative thinking in the design of methods of processing information with information technology system, monitor and resolve problems with IT systems software and processes.
• Experience with GenAI, Snowflake, and scripting is preferred

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. The position number and job control number must be identified in the job title line of the STD 678 (these numbers will auto-populate in the job title of the STD 678 if submitting an electronic application through CalCareers Account). The hard copy application MUST be signed . Applicants who fail to submit the most current version of the STD. 678 may be disqualified.  

Note : Applications MUST include the “From dates“ and “To” dates, “Hours Per Week”, and “Duties Performed” fields for all job listed in the “Employment History” fields, and contact names and phone numbers of supervisors. State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Applications that are submitted blank will be considered incomplete. Reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Required. Please see "Special Requirements" section for further information.

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