Location: Remote in the New York City, NY or Washington, DC Metro Area
Type: Full-Time
Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
- 8+ years of progressive IT service operations experience, including 3+ years in a leadership role.
- Proven success managing IT service delivery in a fast-paced, multi-site enterprise environment.
- Strong expertise in ITIL frameworks and service management tools (e.g., ServiceNow, Jira Service Desk).
- Demonstrated ability to drive process improvement and lead teams through change.
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience supporting hybrid/remote work environments.
What We Offer:
- Competitive compensation and benefits
-Flexible work arrangements
- Professional development and growth opportunities
- Collaborative, inclusive culture
Ready to Lead With Us?
Apply today to join a forward-thinking team where your expertise will shape the future of IT service operations.
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